Frequently Asked Questions
1. How long is the wait list?
Waitlist times can vary between families and are dependent on different factors: the age of the child, the time of year the family wants care, and space availability. Since it’s impossible to say how long a family may be on our waitlist, the best thing to do is to put yourself on the waitlist and keep the information current - if a phone number, email, or desired start date has changed, please let us know. Please also note that there is no fee associated with being on the waitlist and there is no commitment necessary - it’s just a way for us to reach you when spaces become available.
2. How do I secure my spot and is subsidy available?
To secure your spot, we ask for a security deposit which is equal to 10 days of fees + a non-refundable $50 registration fee. The deposit portion will be returned to you at the end of your stay at MACCP as long as your child has come into care, and you provide one month’s written notice when you decide to withdraw. For families who qualify, there is municipal subsidy available which you can apply for here: https://www.toronto.ca/community-people/employment-social-support/child-family-support/child-care-support/
3. What are the drop off and pick up procedures?
During COVID our operating hours are 7:45 AM - 5:45 PM. Children should be dropped off during the screening hours which are 7:45-9:45 a.m. every day. Currently parents are not allowed inside the centre. Your child will be screened at Door #7 and then escorted to their classroom. Pick up must be by 5:45 p.m. Families will be charged $1.00 per minute for late pickups after 5:45 p.m.
4. How can parents participate in centre activities?
Families contribute to our centre in lots of very important ways! Families frequently volunteer to help at annual events, such as the holiday party or our end of year Pizza Party. Parents are also invited to participate in monthly enrichment activities in the children’s classrooms - this could mean reading a story, playing an instrument, or teaching the children different words in your home language! During COVID, these activities are unfortunately suspended, but we hope to be able to resume them as the situation continues to improve. MACCP is also governed by a volunteer Board of Directors that is composed of parents and other community members.
5. How many children and staff are in each room?
Please refer to the “Classrooms” tab for information on licensed capacity and staffing.
6. How do you support the health and safety of children, families, and staff? What additional measures are being taken due to COVID-19?
High-touch surfaces are cleaned twice daily, and toys are removed from play and washed daily as they become soiled. Outdoor play equipment is batched and not shared between cohorts, and children perform hand hygiene before and after playing on outdoor play structures. In addition to enhanced cleaning and sanitizing, each classroom is equipped with a HEPA air filter to help remove impurities from the air. Children and staff are organized into cohorts to limit interaction between classroom groups, and transitions are structured to support only one group using communal areas at one time (such as hallways and the washroom).
We also perform daily on-site screening as your child arrives in the morning and monitor your children for signs of ill health during the day. If a child exhibits any symptom of COVID-19 (identified on the current Toronto Public Health screening checklist), a parent or guardian will be asked to pick up the child as soon as possible and follow local public health advice. Any staff exhibiting any symptom of COVID-19 will be asked to go home, self-isolate, and get tested.
7. Do you have an anaphylaxis plan for children with severe allergies, and how do you accommodate allergies in your centre?
Any child with a life-threatening allergy will have an individual anaphylaxis plan posted in each room, and their EpiPen will always remain accessible. We are a tree nut/peanut-free facility. Since we do have a cook onsite, children who have anaphylactic reactions to airborne particles other than peanuts/tree nuts will not be able to attend the program. Children with many allergies may be asked to bring certain foods/meals from home so that we can safely accommodate their allergies. Children who eat Halal or Kosher or who are vegetarian will be provided with a vegetarian option by the centre, or parents may choose to bring Halal or Kosher meats to keep at the centre. We do not serve pork. We will do our best to reasonably accommodate other dietary restrictions but will do so on a case-by-case basis.
8. Is food prepared on-site or catered in? What kinds of snacks and meals are provided?
Our meals and snacks are prepared onsite. Our menu is approved by a registered dietitian and is full of whole grains, fruits and vegetables, lean meats, and alternatives, and is low in fat, sugar, and salt.
9. How much time is spent outside?
The children spend 2 hours per day outdoors (weather permitting). Inclement weather such as heat alerts or torrential rain may impact the children’s ability to play outdoors, in which case indoor gross motor alternatives are offered. As a general rule, the children will be playing outside in most weather as long as it is -10 degrees Celsius or warmer, so it is important that your child comes to childcare every day dressed for the weather - as it has been said, there is no bad weather, only bad clothing!
10. What training and/or experience do the teachers have?
All of our full-time classroom teaching positions are held by Registered Early Childhood Educators (RECEs) and are supported by qualified assistant teachers that have extensive childcare or teaching experience. All of our staff are First Aid/CPR certified, have clear vulnerable sector screenings, and have up-to-date vaccinations. Our classroom staff are required to engage in professional development to keep up to date with current ideas and research in the field of ECE. Many of our staff have been here for ten years or more.